Hi everyone,
I'm trying to set up dynamic scheduling for work order tasks to assign to agents based on proximity using Google Maps directions. I have configured the properties as shown in the attached image, but the estimated travel duration are still calculated as if they are straight-line distances, similar to what I'd get without integrating Google Maps. This leads me to believe that Google Maps is not being utilized correctly.
Field Service Configuration:
Field Service Management Properties:
Dynamic Scheduling Properties:
Dynamic Scheduling Configurations Table:
Google Maps Properties：
Could someone please advise on what adjustments are needed to ensure that Google Maps is properly factored into the travel duration calculations?
Thank you!
