I’ve created a user in my ServiceNow instance, assigned all the necessary roles, and impersonated that user. I am now able to access the Dispatcher Workspace and other FSM workspaces.
Next, I want to understand how Predictive Intelligence works in FSM, specifically for inventory management.
My use case is:
• When a Work Order is created, Predictive Intelligence should suggest the required parts/tools automatically.
• The system should help with auto-assigning parts from stock (truck inventory, warehouse, or nearby technician).
• Ideally, it should also recommend the best agent/technician for the job based on parts availability and skills.
Could someone guide me with step-by-step instructions on:
1. How to set up Predictive Intelligence for FSM Work Orders.
2. How to connect it with Inventory Management so parts are auto-suggested.
3. How to extend it for agent assignment.
4. Any tips or examples on how this looks in Dispatcher Workspace.
