Work Order Creation by Field Service Agent?

[Sujay Sankpal]

Hi,

Can anyone please suggest if Field Service Agent can create a work order in mobile agent app or not?
And how can we configure to create a work order in mobile agent app

Thank you very much

[robschaefer]

@Boloody - this is not Field Service Lightning.  This is ServiceNow Field Service Management.  Your answer is not relevant in this scenario.

[robschaefer · Accepted solution]

Hi Sujay - out of the box, you can search for an Asset (Asset Lookup), and from the asset, you can create a new Work Order.  You can also configure other ways to create WOs.

[Sujay Sankpal]

@robschaefer Thank You for the solution, I actually got the solution earlier, perhaps Thank you for clarifying my doubts. Appreciate it!