The course covers Common Service Data Model (CSDM) course, ServiceNow's prescriptive guidance on how to use our CMDB effectively across all products with the platform. The ServiceNow CMDB is leveraged by multiple ServiceNow products, and by partner products in our App Store and available elsewhere.   Syllabus: Basics of CSDM Labs Quizes   SNU On Demand Course:  https://learning.servicenow.com/lxp/en/now-platform/common-service-data-model-csdm-fundamentals?id=learning_course_prev&course_id=62ebf27e53f26ed0c2245a01a0490e19&s=1&ssa=3    ... View more

Main Topic: Lessons Learned Transforming Knowledge Management at MemorialCare Health Breakout Rooms #1 -Platform Owner/Manager Meet-Up #2 - Digital Healthcare Forum #3 – Now Assist Forum Deck attached here and Recording link here: May 2026 First Friday Recording   Future First Friday's Sessions June: Now Assist & Knowledge- transform Clinician Experience (Customer Story July: Now Assist Strategy & Where and How to start (Customer Story) Coming Soon: CSDM in Healthcare    New Zoom Registration Link here!  Please note you will receive an email from Jennifer Glithero @ zoom once registered. This may go to your spam folder. The email will contain buttons to add the invites to your calendar(s). Please use this for the invites. Please do not share your invite, as each individual receives a unique Zoom link to join the sessions. Share the Zoom registration link instead.  ... View more

Main Topic: Your Knowledge Base is calling, it wants to be useful- special guests from UNF + Knowledge Center updates [Dec 2025 store & Australia]  ServiceNow Support- Updates, Tips and Tricks Breakout Rooms #1 -Platform Owner/Manager Meet-Up #2 - Digital Healthcare Forum #3 – Impact Customer Meetup Deck attached here and Recording link here: April 2026 First Friday's Recording   Future First Friday's Sessions May: Transforming Knowledge Management on Platform (Customer Story) June: Now Assist & Knowledge- transform Clinician Experience (Customer Story July: Now Assist Strategy & Where and How to start (Customer Story)   New Zoom Registration Link here!  Please note you will receive an email from Jennifer Glithero @ zoom once registered. This may go to your spam folder. The email will contain buttons to add the invites to your calendar(s). Please use this for the invites. Please do not share your invite, as each individual receives a unique Zoom link to join the sessions. Share the Zoom registration link instead.  ... View more

April: Knowledge Management: Why and How- Special Guests from Univ North FL + SN Updates for Australia on Knowledge Management! May: Transforming Knowledge Management on Platform (Customer Story) June: Now Assist & Knowledge- transform Clinician Experience (Customer Story July: Now Assist Strategy & Where and How to start (Customer Story) ... View more

Date: Thursday, April 16  Time: Doors open at 9:00 AM | Reception wraps at 4:00 PM Location: ServiceNow Orlando Office | 12900 Science Dr, Orlando, FL 32826   Join us for the next Orlando (Central Florida) ServiceNow User Group (SNUG) at our Orlando Office! Connect with peers, hear customer success stories, and hear from our partner sponsor GlideFast all while enjoying great food, drinks, and networking.   Agenda Highlights (subject to change): Breakfast + networking to kick things off Optional Lab: Put AI to Work(shop) AI in HAM & SAM Partner & customer presentations ServiceNow insights Networking reception to close the day Check out the Orlando SNUG page for updates: https://www.servicenow.com/community/orlando-central-florida-snug/save-the-date-2026-orlando-snug-on-4-16/ta-p/3507648 ... View more