The course covers Common Service Data Model (CSDM) course, ServiceNow's prescriptive guidance on how to use our CMDB effectively across all products with the platform. The ServiceNow CMDB is leveraged by multiple ServiceNow products, and by partner p...
Main Topic: Lessons Learned Transforming Knowledge Management at MemorialCare Health Breakout Rooms #1 -Platform Owner/Manager Meet-Up #2 - Digital Healthcare Forum #3 – Now Assist Forum Deck attached here and Recording link here: May 2026 First ...
Main Topic: Your Knowledge Base is calling, it wants to be useful- special guests from UNF + Knowledge Center updates [Dec 2025 store & Australia] ServiceNow Support- Updates, Tips and Tricks Breakout Rooms #1 -Platform Owner/Manager Meet-Up #2 - ...
April: Knowledge Management: Why and How- Special Guests from Univ North FL + SN Updates for Australia on Knowledge Management!May: Transforming Knowledge Management on Platform (Customer Story)June: Now Assist & Knowledge- transform Clinician Experi...
Main Topic ServiceNow Support- Updates, Tips and Tricks Breakout Rooms #1 -Platform Owner/Manager Meet-Up #2 - Digital Healthcare Forum #3 – Impact Customer Meetup Deck here [technical difficulties with the recording] :March 6th First Friday's Dec...
Australia release season is here, and we're not doing it like we used to. If you've been around the Community for a minute, you know TechNow, our trusty single-session breakdown of everything new in each ServiceNow release. It's been a good run. Bu...
Main Topic: Learning ServiceNow: Leveraging Available Resources Across All Platform Roles The session focused on building ServiceNow literacy by utilizing the full range of available learning resources designed for all platform roles. Participants...
Topics included: Hidden in Plain Sight: Bridging the Entitlement vs Implemented gap with open conversation and polls. Check out the presentation download for results! Recording link can be found here Don't forget we are moving to a new webinar li...
Topics included: Kootenai Health IT Transformation Story Don't forget we are moving to a new webinar link. Please register here. Share the registration link with anyone you want to include on the First Friday Session. June 2025 First Friday Rec...
Thanks to all of you, we are growing! We are moving to a webinar style session to accomodate more attendees, better meeting/session management and other options. Please register for our new Zoom Webinar- same First Friday's! This is the new regi...
Topics included Playbooks by Providence Health, IRM & K25 MAY 2025 Recording (password= FirstFridays )
We had an amazing session all about Agentic AI released with Yokohama. There were no breakouts during this session. APR 2025 First Friday's Recording (passowrd = FirstFridays )
Topics included Security Center in platform, Healthcare Digital Forum and Security Operations and Vulnerability Response. Decks and Recordings not available for March (apologies). If you want more information on these topics, please reach out to ...
Topics included Platform Analytics Migration, Contract Management and we launched our Healthcare Digital Forum. Presentations and recordings available now in this post. Feb 2025 First Friday Recording (password= FirstFridays )
ServiceNow is holding their annual Employee Center/Portal contest! Please go here for more information and the original post. Here are some of the basics: Submissions open on December 2nd, 2024, and will be accepted through February 14th, 2025. Wi...
Hello! Our November First Friday session will be hosted on Nov 8th to avoid any Holiday plans for Oct 31st/Nov 1st. The agenda for this session will be a little different. We plan on having a Customer Panel made up of your very own platform owners a...
Agenda for Oct 4th Upcoming EventsGetting to AI-Driven IT Operations without needing a pristine CMDBBreak OutsClosing All info posted on our content board here: https://your.servicenow.com/ab0f62 Looking forward to November's session. We are lo...
The Solution Consultants came across this interesting article on how to help stay in the know on Store Updates. Hopefully, you will find this information helpful. The original article can be found here: https://www.servicenow.com/community/service...
Hello all, please see the agenda for the August 2nd First Friday Session below 8am PT/ 9am MT - Kick off and introductions What is the Impact of Impact? Real customer stories! Break Out Rooms: Impact Continued, ITSM outside of IT & Open Networking ...
Thank you again to the Providence Team for presenting on your journey to rolling out Catalog Builder. Attached here please find the presentation with all of the links discussed during the presentation. The recording is out on the Content Board for ea...
