Approving field is empty in sysapproval_approver table

[Abdul Aamer]

Approving field is empty in sysapproval_approver table for Vulnerability Response application.

Can anyone suggest how to get this fixed, so that approving field shows the data for which approval is being requested.

[Abdul Aamer]

[Saurav11]

Hello,

I can see there is an i icon beside the field check when clicking on it are you able to see the record if yes.

Then just go to the table for vulnerability .Open a record click on configure dictionary and make a field as display true.

Then you will be able to see the record.

For example incident table has number field as display true that is why every reference field on incident shows the incident number.

Please mark answer correct/helpful based on Impact.

[Chris H2]

Hello Abdul,

A field with the [i] icon next to it means your sysapproval_approver record's 'Approving' record is populated with the sys_id of a referenced record (presumably in your case a record in the Vulnerability Response application), which you can verify by using "Show XML" on the form's context menu, and observing that this field contains a sys_id.

One of a few things can cause a field populating with a reference to display as empty:

1. The record being approved has been deleted
2. The display value of the record being approved is empty (Saurav's suggestion)
3. The user viewing the Approval does not have read access to the record being approved
4. The user viewing the Approval does not have read access to the display column of the record being approved

There may be other scenarios e.g. Domain Separation causing this behaviour, but these seem like the 4 most likely, in my experience.

Please mark my answer as correct/helpful as appropriate.

Kind regards,

Chris