I want to display the recipients in the body of email notifications sent to groups.

[Minamizono]

I am currently creating email notifications like the following:

Who will receive: Users/Groups in fields “assignment group”
What it will contain: Message HTML (message body)

I want to display the names (name) of users belonging to the group in the message body. How can I do this?

[Tanushree Maiti]

To display the names of users belonging to a specific group within a ServiceNow email notification body, you must use a Mail Script to query the group member table (sys_user_grmember) and print the names dynamically

1. Create an Email Script

1. Navigate to System Notification > Email > Notification Email Scripts.
2. Click New.
3. Name: get_group_members
4. Script:

   (function runMailScript(current, template, email, email_action, event) {
       // Assume 'assignment_group' is the field on the current record (e.g., Incident)
       
   
       if (groupId) {
           var gr = new GlideRecord('sys_user_grmember');
           gr.addQuery('group', CURRENT.YOUR_GROUP_SYS_ID);
           gr.addQuery('user.active', true); // Only active users    
          gr.query();
   
           template.print("Group Members:\n");
           while (gr.next()) {
               // Get the user's name            template.print("- " + gr.user.getDisplayValue() + "\n");
           }
       }
   })(current, template, email, email_action, event);

5. Click Submit.

2. Add Script to Notification

1. Open your Email Notification.
2. In the Message HTML body, add the following line where you want the names to appear:
   ${mail_script:get_group_members}
3. Save the notification

[Minamizono]

Thank you for your comment.
However, what I want to do is not display all the names of members belonging to a group in a single email, but rather display the name of the recipient user in the body of the email sent to each individual user. The idea is something like “Dear ${user.name}”.

[Tanushree Maiti]

Hi @Minamizono 

Can you try with

 Dear ${assignment_group.member}

[Ankur Bawiskar]

@Minamizono 

not possible to include member's name when email goes to group

use after insert/update BR and fire event per group member, then it's possible

Populate Assignment Group members first name in Email body of notifications  -> approach from Kieran

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