I want to display the recipients in the body of email notifications sent to groups.

Minamizono
Tera Expert

I am currently creating email notifications like the following:


Who will receive: Users/Groups in fields “assignment group”
What it will contain: Message HTML (message body)

 

I want to display the names (name) of users belonging to the group in the message body. How can I do this?

1 件の受理された解決策

Minamizono
Tera Expert

I resolved this by sending the sysid of user and group as parameters during the event and using those values to create an email notification script.

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6件の返信6

Tanushree Maiti
Mega Sage

Already in 'To' Recipient list "User name" is there.

 

You can phrase your body content  without phrasing user name as user know that mail is target for him/her.

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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Minamizono
Tera Expert

I resolved this by sending the sysid of user and group as parameters during the event and using those values to create an email notification script.