skipped records for always retain

[masahironaka]

We support skipped records. I am a bit unsure about which Resolution to select for the following skipped records:

For skipped records where the Disposition is "Skipped Error" and the Resolution is currently "always retain," is it correct to change the Resolution to "always retain" for all of them?

Our knowledge base states that if the Disposition is "Skipped Error," it is also acceptable to set the Resolution to "Reviewed."

https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=d490fba547453690b7832920326d4307

[Tanushree Maiti · Accepted solution]

Hi @masahironaka 

It is  recommended practice to set the Resolution for Skipped Error records to Reviewed.  In KB article , it also says to ignore those Skipped Error and mark the status as reviewed.

I have followed or still follow the same process in the skip level activity - post upgrade.

Note: For those Skipped error - you can not compare anything with previous version. So better to ignore it.