shubhamseth
Mega Sage

@tarekbenhnia 

 

1. Create REST Message First

Navigate:
System Web Services → REST Message

  • Create new REST Message

  • Add HTTP Method (GET/POST)

  • Test it → make sure response works


2. Create / Open Discovery Pattern

Navigate:
Discovery → Patterns

  • Open existing pattern OR create new

  • Add new Step


3. Add Step Type = “REST”

In Pattern Step:

  • Operation = REST

  • REST Message = Select your predefined REST

  • HTTP Method = Choose method you created

No scripting needed.


4. Parse Response

Next Step:

  • Add Parse Variable / JSON Parse

  • Map response fields to variables

Example:

  • response.version → version

  • response.name → ci_name


5. Update CI Attributes

Add Step:

  • Set Attribute

  • Map parsed variables to CI fields


6. Test Pattern

  • Use Quick Discovery

  • Check ECC Queue / Pattern Logs

✔️ If this solves your issue, please mark it as Correct.


✔️ If you found it helpful, please mark it as Helpful.



Shubham Jain