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02-11-2026 10:25 PM - edited 02-11-2026 10:25 PM
1. Create REST Message First
Navigate:
System Web Services → REST Message
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Create new REST Message
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Add HTTP Method (GET/POST)
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Test it → make sure response works
2. Create / Open Discovery Pattern
Navigate:
Discovery → Patterns
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Open existing pattern OR create new
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Add new Step
3. Add Step Type = “REST”
In Pattern Step:
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Operation = REST
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REST Message = Select your predefined REST
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HTTP Method = Choose method you created
No scripting needed.
4. Parse Response
Next Step:
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Add Parse Variable / JSON Parse
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Map response fields to variables
Example:
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response.version → version -
response.name → ci_name
5. Update CI Attributes
Add Step:
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Set Attribute
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Map parsed variables to CI fields
6. Test Pattern
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Use Quick Discovery
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Check ECC Queue / Pattern Logs
✔️ If this solves your issue, please mark it as Correct.
✔️ If you found it helpful, please mark it as Helpful.
—
Shubham Jain