- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-29-2025 08:31 AM
@ItsLarry You need to find the declarative action "New". I answered the same in the below link:
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-29-2025 08:45 AM
It seems like I can't get the URL for the service catalog without the request being attached to an incident
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-29-2025 08:56 AM - edited 08-29-2025 08:56 AM
@ItsLarry service catalog URL is fixed, I believed you are looking for the RITM or sc_request URL attached to some incident. Since you want the button on list view and req/ritm gets attached to particular incident, what you are looking for might not be feasible.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-31-2025 12:18 AM
@ItsLarry Was the explanation as per your requirement?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-23-2025 06:53 AM
Hi Larry,
This can be done by defining a "Declarative Action".
Steps:
Go to Left Nav and type "Declarative Action" and select "Create New Action".
Select "List" as you want this action to be on List View.
Put in the action name and
select "Client Script" in Implemented as field
View as "Service Operations Workspace"
Table as "sc_req_item"
and add the client script referring to the URL to open a Service Catalog Window on SOW.
UI Action on SOW List view of Requested Items:
Clicking the UI action redirects to Service Catalog page within the Workspace.