Redirect Button to Service Catalog in the SOW

[ItsLarry]

Hi Community,

Would like some help with my requirement.

The requirement in question, is to redirect the URL of the 'New' Button in the Service Operations Workspace to the Service Catalog. 

 

 Things I have tried but hasn't worked:

UI Actions, found a 'New' record but it affects the button when a request record is open and not the New button on the request table list view.

Action Assignments, here I found the actual button but was not able to get it to work. As the table was Global so it ended up changing the button for all the other 'New' buttons.

Appreciate the help!

[RaghavSh · Accepted solution]

@ItsLarry service catalog URL is fixed, I believed you are looking for the RITM or sc_request URL attached to some incident. Since you want the button on list view and req/ritm gets attached to particular incident, what you are looking for might not be feasible.

[RaghavSh]

@ItsLarry You need to find the declarative action "New". I answered the same in the below link:

https://www.servicenow.com/community/creator-studio-forum/how-to-add-a-button-to-a-catalogue-item-wi... 

[ItsLarry]

It seems like I can't get the URL for the service catalog without the request being attached to an incident

[RaghavSh · Accepted solution]

@ItsLarry service catalog URL is fixed, I believed you are looking for the RITM or sc_request URL attached to some incident. Since you want the button on list view and req/ritm gets attached to particular incident, what you are looking for might not be feasible.

[RaghavSh]

@ItsLarry Was the explanation as per your requirement?

[Harvant Singh · Accepted solution]

Hi Larry,
This can be done by defining a "Declarative Action".
Steps:
Go to Left Nav and type "Declarative Action" and select "Create New Action".

Select "List" as you want this action to be on List View.

Put in the action name and
select "Client Script" in Implemented as field
View as "Service Operations Workspace"
Table as "sc_req_item"
and add the client script referring to the URL to open a Service Catalog Window on SOW.

UI Action on SOW List view of Requested Items:

Clicking the UI action redirects to Service Catalog page within the Workspace.