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09-09-2025 05:49 AM
As a Service Portal user, I want the ability to drag and drop files directly onto catalog item request forms, without needing to open browser dialogs. This functionality should be available across all catalog items through a common configuration, not limited to individual catalog item forms.
I've already checked the system properties, and the drag-and-drop setting is set to true, but it's still not working as expected.
Can anyone suggest a solution or configuration that enables this globally across catalog items?
Solved! Go to Solution.
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09-09-2025 05:55 AM
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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09-11-2025 01:28 AM
did you check this link, it has solution.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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09-11-2025 01:31 AM
I have reviewed the details, and it looks like we need to import the mentioned update set—am I right? I’m not entirely sure how to proceed with that. If possible, could we connect on a call to discuss this further? Also, we need this feature to be available in the catalog form, not tied to any specific catalog item or record producer.
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09-13-2025 09:31 AM
Yes, you'll need to download it for ServiceNow Share
I've made the Update Set available on Share as well as on ServicePortal.io
Download
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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