I was able to solve the problem myself by doing the following. Thank you.

- Corrected the flow that links to the catalog item; Standard Hardware Asset Request
- Set the user's location (it was blank)

I used this page as a reference.

Use a hardware asset request flow • Zurich IT Asset Management • 製品ドキュメント | ServiceNow

Solved: Consumables catalog by stockroom/location - ServiceNow Community

　"Consume button only activates if the user's location matches the stockroom location exactly,"