Incident Reassignment Count When Using Interactions
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02-17-2026 07:43 AM
We use Interactions as the entry point on the insourced IT Service Desk for our health system. When the IT Service Desk agent recognizes that the interaction results in an incident, they open one.
Question: in that flow interaction to incident, what should the reassignment count be in the incident record if that incident is resolved by the Service Desk agent without reassignment to any other team or person? 0 or 1?
Labels:
- Labels:
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Incident
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Interactions
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Reassignment Count