Thanks for sharing the details around the Epic Help button and SSO setup. Integrations like this usually require careful coordination between Epic configuration and ServiceNow’s authentication methods (SAML or digest token, depending on the environment). In similar healthcare implementations handled by teams like Appinventiv, documenting the token flow and validating user context mapping early has helped avoid common SSO issues. It may also help to confirm whether the digest authentication setup aligns with your current identity provider configuration.