Booking the right appointment at the right time is critical to delivering excellent field service. In this video, we explore the Appointment Slot Recommendation feature in Field Service Management (FSM), which intelligently suggests optimal time slots during the booking process.
This capability uses real-time technician availability, territory rules, and capacity settings to recommend the most efficient and feasible time slots for customer appointments—helping to improve first-time fix rates, reduce travel time, and balance workload across your field workforce.
Whether you’re enabling self-service appointment booking or supporting contact center agents, slot recommendations take the guesswork out of scheduling, leading to better outcomes for both your customers and your team.
