Check out this video showing the new smart assessment for field service questionnaire introduced in the Yokohama family release
The questionnaire is a critical tool and application for field service technicians and plays a vital role in driving the growth of any organization. With the integration of smart assessment capabilities, the new questionnaire experience significantly boost time to complete tasks and improve data accuracy.
In this feature short, ServiceNow introduces the "Smart Assessment" functionality designed to enhance field service questionnaires. This tool allows organizations to create dynamic and intelligent questionnaires that adapt based on user responses, ensuring more accurate data collection and improved service delivery. By leveraging smart assessments, field service teams can tailor their questions to specific scenarios, leading to more efficient operations and higher customer satisfaction. This video provides a concise overview of how to implement and benefit from this feature within the ServiceNow platform.
https://www.youtube.com/watch?v=NTNntVRpfVE
