Star rating survey

[Rocco K_hling]

Hello,

I want to give a 5-star rating on a poll, the same way knowledge articles are rated. When starting the survey, the 5 stars are not filled. The higher the rating, the more filled-in stars are displayed.
Example: a click on the middle (3rd) star means 3 stars.

As a result, three filled stars are automatically displayed.

Apparently I can't do this in the survey designer. I can set up 5 stars as the image scale, but then I can only mark one star in the preview.

 

Does anyone here have an idea?

Thanks.

[Thej1]

Hi @Rocco_k_hling,

In the 6th step you provided, do we need to upload any kind of image for each Assessment Template Definition ?

e.g. display "very good" and value 5 and then to add a image of 5 star to it ?

How do we display these stars ?

Thanks

[Stephan11]

not sure if I do understand you correctly. Here is what I did :

- create a template for the icons (in my case star faces)

- add values to the icons from 1-5, name them according to the rating 

  ( i reached out to marketing, but u can find on the internet a set of empty/full faces)

- upload one "empty" icon and one "full" icon for each value

- go back to the survey designer and implement them

Hope this helps 

S

[Thej1]

HI Stephan,

Thank you.

The other concern here is, when we select a daily or weekly or monthly in schedule period of survey and after saving the form it is automatically creating a schedule job. but it is not sending surveys at that schedule period.

How can we make to send survey to be sent at the schedule period ?

Thanks

[Stephan11]

I am sorry I don't understand your approach (and the printscreen is blurry).  Why would you send surveys in that way its sounds for me a bit complicated (sorry).

Here is what we did: if Incidents move to state resolved n% of the tickets will receive a survey randomly (or you go to 100%).

[Thej1]

HI Stephan,

Here we want to send a survey for all the active users once in a month.

Thanks