Are you ready to start your implementation journey for a ServiceNow Risk product? Check out our GRC Welcome Guide.

[Mary Hain]

You've come to the right place.

In this article, we list resources for you to get started, in your adoption journey, regardless of which risk product you have invested in. It’s all in the Welcome Guide for Risk and ESG Customers (also attached below). Be sure to share this guide with your team as you prepare for a successful implementation. It describes the first steps of your implementation journey, including the ServiceNow platform, risk product entitlements, the role of partners, and resources available to help you get started.   

Guide Overview

The welcome guide answers the most common questions you might ask as you prepare for their risk implementation journey. We’ve included links to various resources so you can find what’s needed for your environment.

• Company Overview​ – An overview of the risk products that run on the Now Platform, available common core tools, and the ServiceNow product ecosystem.
• Introduction to the ServiceNow Risk Product Portfolio​ – An overview of the Risk product entitlements and their key features.
• Maturing your Program​ – A look at the ServiceNow risk maturity model to help you understand the recommended maturity journey and how your product investment can evolve its impact over time.  
• Using a Partner​ – Recommendations on choosing a partner to ensure a smoother implementation.
• ServiceNow Resources and Opportunities​ – ServiceNow resources available to ensure you get the help you need when you need it as well as the opportunity to suggest product improvements.

Learn more in the information-packed Welcome Guide below.

Risk Product Portfolio

You are in the right place if you have entitlements to one or more of these products:

• Integrated Risk Management turns manual, siloed, and inefficient processes into an integrated, resilient risk program. (Includes Audit, Compliance Case, Policy and Compliance, Risk/Advanced Risk, Continuous Authorization and Monitoring, and Regulatory Change Management).

• Business Continuity Management and/or Operational Resilience strengthens operational resilience through risk mitigation, crisis management, plan testing, and recovery workflows to better prepare for disruptions or disasters.

• ESG Management and Reporting expedites data collection, management, and reporting to meet regulatory or internal requirements while complying with global frameworks and regulations, including CSRD, TCFD, and SASB.

• Third-Party Risk Management establishes a consistent, repeatable, and auditable approach to managing third parties such as vendors, contractors, and suppliers.

• Privacy Management is used to identify and manage privacy risks proactively, scale data governance across an organization, and adhere to privacy regulations.

Essential Resources                                                                                                        

We have a wide variety of ServiceNow resources to help you get started. Explore the sites at your leisure to find the right resources for your project. You will want to bookmark the Community and the Customer Success Center as central reference hubs for information and learning. 

First, we recommend you join the ServiceNow Community, a peer-to-peer collaboration platform that features the most updated information for a risk product implementation. Visit the Getting Started area for ways to jumpstart your GRC journey, learn about new features and best practices, and ask questions of your peers. (Login required.)  

Other popular ServiceNow resources include the following. (Login may be required.):   

• Now Create. Step-by-step guides to successful ServiceNow product implementation methodologies and process guides, from start to finish.  

• Now Learning. Central resource for instructor-led or on-demand training, live webinars, and training path programs to help you leverage the full potential of your ServiceNow investment.  

• Partner Finder. App for identifying accredited partners by geo, industry, and specialty.  

• Product Documentation. Technical information about all ServiceNow products, apps, features, and platform and store releases.  

• Now Support. Self-service and live-agent options to quickly find answers to questions and issues.                                                       

Watch for ServiceNow releases and upgrades

If you’re not already on the latest ServiceNow release, we strongly recommend that you upgrade before you go live. By upgrading, you get new ServiceNow innovations into the hands of your users faster, obtain access to the latest performance and security enhancements, and ensure that support is there when you need it. To make your upgrade smooth and successful, visit the release and upgrade page in the Community or consult Product Documentation.  

[Shimoli Gandhi]

Check out this post for courses that might be useful for ServiceNow implementation and adoption: GRC/IRM Training – What is Available? What should ... - ServiceNow Community