How to Expose additional fields on the Attestation

[Donte Hooker1]

Use Case:

When a control owner takes an attestation it does show the name of the control but no other fields are exposed. The solution below allows you to expose fields from the control on the attestation allowing the control owner to view more detail about the control when completing the attestation.

Solution:

1. Navigate to System Classic Mobile UI -> Table Titles

2. While on the list of Document Titles, click new.

3. On the new Document Title, add the fields and script similar to the example below

4. After the document title is created, you can go to the control attestation and select Take Assessment. The fields selected on the document title is now viewable on the attestation.

[Community Alums]

Well done, +1 from my side! Didn't know about this, keep up the good work

[Phil Swann]

Super excited about this!!

I think we may still have a challenge on the Grouped Assessments (Attestation Consolidation) feature, depending on response type - but looks like a really solid solution otherwise.. 

Thank you!

[Hugh Fraser]

Thanks very helpful.

Stay Safe.

Hugh

[Jan Spurlin]

@Donte Hooker - this is cool!  @Phil Swann is probably right about the consolidated ones.

I may steal this and use it when I teach GRC!

Thanks for the idea!

Jan

[Scott Ferguson]

Great idea Donte, love it. 

Have you tried doing this in the service portal?  Would love to see it there, this method does work for portal. 

I had to modify the script slightly in my dev instance.  Was seeing SysIDs for owner.  Had to add a ".name" after the "current.owner"

answer = "Control Owner: " + current.owner.name + "\n" + "Control Name: " + current.name + "\n" + "Control Frequency: " + current.frequency + "\n" + "Control Description: " + current.description + "\n";  

[Donte Hooker1]

Thanks!

[Donte Hooker1]

Yes. the group assessments are a challenge for this but I am trying to figure that out as well. Once I have that solution, I will share that one as well. Good call out.

[Donte Hooker1]

Yes Scott it does work on the portal as well. As for the script, you are correct for reference values, you want to add the display value etc. 

Thanks

[Hugh Fraser]

This is something we are looking at right now as we are in the process of moving to Orlando. Please keep us posted on any item you find on this.

Thanks

Hugh

[Donte Hooker1]

Will Do!

[Scott Ferguson]

I will have to try the SP again. Maybe it was the way I was displaying it.  Thanks again. 

[Maros Takac1]

@Donte Hooker, looks great. is there any official ServiceNow documentation recommending this approach for including additional fields on the Attestation UI page ? If you look carefully, whatever answer you set using the script field will become available on the actual CONTROL form through the <input type="HIDDEN" id="sys_titleValue" name="sys_titleValue" value="********"> property ( use Chrome Console ) and then you can reference it using g_form.getTitle().

Cheers

Maros

[SatheeshKumar]

Hi @Donte Hooker @Scott Ferguson 

I'm facing some issues while implementing the above solution.

1.The above change is affecting the form widget's "title" section in portal.( Im using OOB form widget to open a control record)

2. Also service portal Take Survey widget is not honoring the above changes. Additional fields are not pulled into attestation page.

Please share if there is any workaround.

[Lemajeur]

Hi,

I tried this ,, I wanted to expose the Description field , it only works in the backend but doesnt work on the service portal, do you know why ? 

[Lemajeur]

hi, I have the same issue, were you able to finally fix this ? 

[Vanajan1]

@Lemajeur 

 I am also trying to show additional information on the portal. Were you able to figure this out?

[Lemajeur]

hi,

No i was not, i created a ticket for Hi, and they were not able too, they said that since it is not an OOB configuration, we would need to pay a fee for them to do it.

[Blerta]

Hi,

I tried this, though I can see the Table Titles on the Navigation Menu, and click on New Document Title, the layout is blank (see screenshots attached). Do I need to install any plugin for this?

[Phil Swann]

Here is an example of what I have... 

Do you not see these fields on the form layout? What happens when you configure the table?

[kevinmcdonald]

Will use of the sys_ui_title table for surveys be supported now that Classic Mobile is going into an unsupported mode? I can't find documentation for sys_ui_title outside of the Classic Mobile UI.

[jlaps]

This is a great help, thank you!

Question though- My Audit guy wants fields from the CONTROL OBJECTIVE to show on the attestation; he says doing it there would be easier than editing hundreds of controls. However, the dot-walk back to the CONTROL OBJECTIVE from the control, not all fields are available in the field picker. I cannot add the description and list of deliverables, which are string fields on the CONTROL OBJECTIVE, to the table title on the CONTROL.

Is there a way to get this done that I am not seeing?

[Nolan Ryan]

Hello All,

Where do I go to update this text (purple arrow)?

[Vanajan1]

Navigate to table titles and select the record where table is Control.

[Neha_Gupta]

For me its not working on the portal. Can you please tell me how did you make it to work on portal?

[Rashmi Gupta]

Hi All,

Has anyone got it working on the Service portal?

[sharan16]

This is working for me in classic /workspace view. However the existing fields entity and control and metric category are still showing up. How do we make sure only what is set in answer is shown on the Take assessment page? 

[Saisree Kota]

Hi,

In Vancouver version it is not accepting html codes, any idea on how we can tackle this?

Thanks,

Saisree.