A quick overview of the Zurich release for Risk.

[Rosalind Morvil]

The Zurich Release is Here!

We're thrilled to share this news with you – the Zurich release of the ServiceNow® AI platform is now live! This release is packed with amazing advancements in AI management, Risk products, and ESG (Environmental, Social, and Governance) capabilities. Let's dive into a few of the enhancements that we think makes this release so special… for you!

AI Platform and Control Tower

First up, we've got the AI Control Tower. Think of it as your central hub for all things AI. It helps you manage your AI strategy, keep track of your AI assets, and ensure everything is running smoothly. With Zurich, we are further breaking down silos by adding integrated discovery support for AWS Bedrock, Azure Foundry, and ServiceNow LLM to accelerate the discovery and management of AI agents and their related models and tools.

AI Governance was a focus for this release too. With a clear view of your AI operations and secure controls and privacy safeguards, you can now better manage ServiceNow AI agents, keeping an eye on access and detecting any dormant agents or accessing critical metrics to assess security and privacy issues for these agents. With the Enterprise AI Value module, you can make better data-driven decisions about AI adoption using customizable dashboards.

There are several more major enhancements and many new features to discover in AICT for Zurich and this article will explain more: https://www.servicenow.com/community/tkb/workflowpage/tkb-id/governance-risk-compliance-kb/article-i.... 

ESG Management Enhancements

Now, let's talk about ESGM where the Zurich release brings real-time ESG data management front and center. Enhancements in this release automate the extraction of ESG-relevant data from energy and utility bills with Now Assist for ESG, making reporting a breeze. You can even provide estimates for missing data in disclosures and replace them with actuals when available. Automated metric review ensures your sustainability metrics are accurate and transparent.

This release also enables real-time energy consumption insights to be captured through an integration with ServiceNow ITSM DEX to help improve the accuracy of IT emissions reporting. Tailored dashboards for visualizing ESG indicators make regular reviews easier and foster accountability.

Risk and Resilience Management

When it comes to risk and resilience, the Zurich release has you covered. Integrated Risk Management (IRM) features include bulk entity-based user access management and grid-mode risk assessments among others.

 Now Assist for IRM brings AI-powered risk insights, summarization of risk events, automated regulatory alert mapping, and the ability to autogenerate standardized control objectives using Gen AI.

The Smart Assessment Engine (SAE) has also been expanded across the Risk portfolio to TPRM, BCM and Privacy.  Specifically, in Operational Resilience (which is available in IRM or BCM) is enabling you to leverage the SAE for streamlining importance and impact tolerance assessments. Business Continuity Management (BCM) was enhanced with SAE to improve threat assessments and with Microsoft Word add-ins to automate executive and regulatory reporting for Business Impact Analysis and Business Continuity Plans.

Privacy and Third-party Risk Management

Privacy Management gets a boost with a new, intuitive layout for processing activities, enhanced dashboarding for compliance posture visualization, and data subject segmentation to improve risk scoring and compliance mapping. Third-party Risk Management (TPRM) was also improved with the addition of the Smart Assessment Engine to further automate third-party assessments, enable better template use, improve collaboration, and standardize scoring.

So, what does all this mean for you?

The Zurich release delivers unified, real-time management and reporting for AI, Risk, and ESG initiatives. Automation and AI-driven insights improve compliance, resilience, and decision-making. The customizable dashboards and reporting tools will further ease operational, privacy, and sustainability team efforts and help them visualize their impact. Whether you're an AI Steward, Chief AI Officer, ESG and Risk Manager, Privacy Analyst, or Third-party Risk Manager, this release has something for you.

In a nutshell, the Zurich release enhances your ability to manage AI, Risk, and ESG across your organization. By automating data extraction, standardizing assessments, enhancing real-time visibility, and integrating advanced analytics, ServiceNow better positions you and your team to achieve operational resilience, regulatory compliance, and measurable progress toward sustainability and AI-driven business outcomes.

Next Steps

While this blog post provides you with some of the exciting things to should consider leveraging for building out your Risk program, the conversation on these features and several other major enhancements continues in the ServiceNow GRC Community Hub. Check out this post: Demos of the major new Risk capabilities in the Zurich release for further details and to register for our upcoming What’s New in Zurich Live on ServiceNow webinar series. Or post your comments below on what your favorite feature is in this release – we’d love to know!