New Course Launch - AI Control Tower (AICT) Implementation Bootcamp

[Pankaj Kumar Pa]

The AI Control Tower (AICT) Implementation Bootcamp On Demand course is designed to help implementers learn how to create, manage, and track all AI systems using AICT.

AICT overview:
Based on ServiceNow’s unified data architecture, AI Control Tower offers enterprise-wide AI visibility and embedded governance, enabling management and compliance across the AI lifecycle, and measuring adoption and value of AI. It also provides real-time reporting and strategic alignment to ensure AI initiatives deliver tangible business value.

Course syllabus:

• Need for AI Governance
• AI Inventory
• AI Asset Lifecycle
• AI Strategy
• AI Governance
• Now Assist Governance
• AI Value
• Technical Overview

Course overview:
Learn how to use the AI Control Tower (AICT) to create, manage, and track all AI systems. Explore the AI asset lifecycle process and how to configure multi-instance management. Examine AI risk and compliance capabilities to gain real-time insights to mitigate risks, maintain compliance, and adopt AI with confidence. Get a preview of AI asset discovery and value measurement. Learn about technical components such as installation requirements, roles, and table architecture. Learn about the new capabilities released in July 2025, including AI strategy.

Watch a series of demonstrations from product teams on AICT, and through hands-on labs, create a new AI system and take it through the AI lifecycle to deployment.

Additional training:
This course builds on foundational concepts introduced in the AI Control Tower (AICT) Learning Path. These prerequisites ensure learners have a solid understanding of how to implement AI Control Tower to ethically and responsibly manage AI systems.

• Welcome to ServiceNow
• ServiceNow Administration Fundamentals/CSA
• Configuration Management Database (CMDB) Fundamentals
• GRC: Integrated Risk Management (IRM) Fundamentals
• GRC: Integrated Risk Management (IRM) Implementation
• AI Control Tower (AICT) Basics

Optional:

• Manage Goals in Strategic Planning Workspace
• Manage Financials in Strategic Planning Workspace
• GRC: Introduction to Compliance Case Management (CCM)

We’d love to hear your questions or feedback about this course. And if you know someone who could benefit from it, feel free to share!