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ServiceNow Otto You ask. Work gets done. ServiceNow Otto™ handles simple requests and complex workflows, following how your business operates. Contact Us Read Press Release
Explore the AI assistant for work ServiceNow Otto unifies Now Assist, Moveworks, and AI Experience into one AI assistant that completes work for everyone in your organization, across every system and workflow.
Works everywhere you work ServiceNow Otto meets employees, customers, and support teams where they are. Talk, chat, search, browse, analyze, or build. Every interaction is grounded in your business rules, policies, and organizational context.
You start it, ServiceNow Otto finishes it. ServiceNow Otto routes work across systems and departments, executes through proven workflows, and closes the loop without handing it back. Every request gets the same result: done.
Built on the platform that runs your business ServiceNow Otto doesn't guess. It acts on your data, your policies, and your approval chains. Every action is logged and governed.
ServiceNow Otto works in voice, too Customers and employees can simply talk to get things done without waiting in a queue or navigating a menu tree.
You ask Converse naturally in your preferred language to make a request. Video CTA AI voice agents act These agents understand your context and get to work, activating the right workflows. Video CTA Humans can step in Unresolved requests are handed off to a person, with full context. Video CTA
Frequently asked questions Expand All Collapse All What is ServiceNow Otto?
ServiceNow Otto is your AI assistant for work. Whether you have a simple request or complex cross-department workflow, ServiceNow Otto resolves it end to end on the platform that already knows and runs your business.
How does ServiceNow Otto work?
ServiceNow Otto draws on your AI agents, skills, and workflows—along with business context in your platform—to understand and execute requests. It coordinates actions and AI agents across departments and systems, involving people with full context when human judgment is required. Every interaction is governed and logged through AI Control Tower, so you can see what ServiceNow Otto did and why.
What is the ServiceNow AI Platform?
The ServiceNow AI Platform was purpose-built with native AI and optimized to quickly deploy intelligent automation into workflows. It’s the AI platform for business transformation, a trusted, single platform, data model, and system of action. It integrates with existing systems, simplifies operations, and helps organizations get more value from their technology investments.
How does ServiceNow Otto relate to Now Assist, Moveworks, and AI Experience?
ServiceNow Otto combines the workflow intelligence of Now Assist and Moveworks along with the multimodal capabilities of AI Experience. It replaces Now Assist and Moveworks across all ServiceNow products, channels, and surfaces, to deliver one AI assistant for everyone in the enterprise.
Can ServiceNow Otto handle voice?
Yes. Al Voice Agents let ServiceNow Otto handle employee and customer requests through natural voice conversation, in multiple languages.
Talk with an expert Learn how you can put ServiceNow Otto to work for everyone in your organization. Contact Us
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