Advance risk - assessment - Risk response task creation step - task details not showing and attached

sujatabhagat28
Tera Contributor

Hello Community,

I am trying to do risk  assessments via RAM( risk assessment methodology) in advance risk.
After completing risk assessments (inheritance, control, target..) I moved to Response task step. When I check risk response tasks (Accept, mitigation, transfer, avoid) as per my choice it shows 'Create Task' button on workspace( Next ui experience). Once I filled up record form with name, description details and click on 'Save Task' button, its now showing any task number details on workspace and neither I can edit, delete  task functionality. 
Response tasks are created in the backend(on table list risk response task list) however its not getting attached to related list of Risk and Risk assessments 

 

Out of the box this functionality works as expected on PDI but on client instance its not working.

I tried to check all possible ways like whether this create task and save task button is disable or went wrong but I didn't find out this buttons as well. Checked in UI action, declarative action, basic ui builder GRC tasks(assessment maint) page. I tried to update advance risk plugin application. Tried to compare the configurations of RAM but looks everything is matching correct.

We are currently in Xanadu. 

 

Expectation here is out of the functionality should work in client instance as no one has done any customization and this advance risk project is from scratch. Response task should get attached on risk and assessments.

 

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1 REPLY 1

ThineshT
ServiceNow Employee
ServiceNow Employee

@sujatabhagat28 

 

Can you check in your client instance if both Advanced risk and Risk management workspace are on latest versions available on store ?

 

Even after ensuring both Advanced risk and Risk management workspace are on latest versions if you face the same issue, can you please raise a support ticket with us, so that our engineers can quickly look into it and provide a resolution?