AICT Workspace – Take Assessment failing for AI Asset Owner

[kallurirajg]

As an AI Asset Owner, I am responsible for taking the Impact Assessment for AI Asset tasks. While clicking on “Take Assessment” in the AICT workspace, I encounter the following error:

“Incorrect setup, contact administrator.”

I have already verified my access and configuration. I currently have the following roles assigned:

• itil
• snc_internal
• sn_ai_asset_mgmt.ai_asset_owner
• sn_ai_case_mgmt.ai_case_business_user
• sn_ai_governance.workspace_user
• sn_grc_ai_gov.ai_risk_and_compliance_business_user

Additionally, I have validated the assessment setup:

• The AI Impact Assessment is set to published = true
• The required role sn_grc_ai_gov.ai_risk_and_compliance_business_user is already assigned

Since this role is already included for the AI Asset Owner, I am unsure why the system still throws the incorrect setup error.

[Vinod54]

Hello @kallurirajg ,
Try below troubleshooting step. 

1. Re-publish the template by bringing it back to draft and publish it. 
2. Check if new smart assessments are created sn_smart_asmt_instance table. 
3. Mostly likely scope item for the smart assessment could be missing. Which table are you mapping the smart assessment to reference ? Have you given the table name and sys_id of the reference record to create smart assessment ?

Also review below ServiceNow KB article. 
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3006366

To learn more about Smart Assessments, please view my articles. 

What is Smart Assessment Collaboration feature in the Smart Assessment Engine and how to implement? 

What is Smart Assessment Engine, how it is different from Classic Assessment ? 

What are the automation or scripting options available in Smart Assessment Engine? 

If this helps please hit the Helpful and Accept As Solution button. 

Thanks,

Vinod Kumar M