Auto-update owner has no effect?

Michael Oosten1
Tera Expert

‎05-12-2022 12:38 AM

Hi,

I'm experimenting with the new "auto-update owner" flag in Entities.

  • Created an Entity Type, see 1st screenshot (auto-update owner activated)
  • The Entity is created with the correct owner from the source record when Scheduled Job: GRC Profile Generation has run
  • However, the flag auto-update owner is false, see 2nd screenshot. I was expecting this flag to be true.
  • And indeed, changing the owner on the original record does not change the owner of the entity.
  • Activated "auto-update owner" on the entity manually, and still nothing is happening. I can't find a scheduled job that would do the actual update.

So, how does the Auto-update owner functionality work?

Regards,
Michael

 

find_real_file.png

find_real_file.png

Preview file
91 KB
Preview file
112 KB
  • 1,946 Views
5 REPLIES 5

Hemant Kediyal
ServiceNow Employee
ServiceNow Employee
In response to Michael Oosten1

‎05-30-2022 10:00 AM

Hi Michael,

 

No, "auto-update owner" would not be set by "Profile Batch Run" script. Ideally, entity's "auto-update owner" field should have been set based on its filter value, at the time of the entity creation, if entity was created using that filter.

 

Regards, 

Hemant