What is the use of Issue Triage?
Dear community, may I know what is the use of Issue Triage and how to make any issue falls under this category? Because whatever I do I cant seem to make any of my issue appear under the issue triage list.
Forum Posts
IRM Revert to out of box
Hello We have a highly customized version of IRM applications P&C, Advanced Risk and Audit. We would like to revert these apps back to out of box. What is th best strategy to revert to OOB considering we will have to uses the same ServiceNow instance...
BIA Ability to create new record from a Dependency assessment
How can I add the ability to create a New Record from any of the Dependencies [cards] when performing a BIA Dependency Assessment?Example: There is the Ability to AddI need to also provide the Ability to Create a new record based on the Dependency {c...
custom fields on user table
Hi,We need to bring in additional attributes from LDAP. We need to show additional information for affected users on security incidents like last password change; AD group etc.Should we create custom fields on sys_user table to store this data and th...
business rules is not working without current.update
insert and update business rule not working without current.update syntax in servicenow
Resolved! How do I get access to edit or script the existing Risk Workspace using UI Builder?
Dear all, I am currently stuck in a stage where I cannot edit or customize the Risk Workspace as per how I want to remove certain fields and tabs. How can I do so? Or what is needed to be done even if I have added the UI builder admin role to myself.
Resolved! Applicable Entity classes not showing RAM for all entities under it
When we add the Entity class to the "Applicable Entity Classes", it should should the RAM for all the entities under the entity classes listed. Below screenshot is a reference of showing adding multiple entity classes. But when I created a new RAM an...
Resolved! How is Compliance score percentage calculated in Policy statement or in profiles.
How is Compliance Score Percentage calculated in Policy statement or in Profile (profile scoping).
IRM: Due date field on Attestation
Can anyone help me to find out how the attestation gets canceled out if it is not taken before the due date. And which script logic is gets executed over there.In our scenario the attestation gets cancelled out but still the control gets marked as a ...
GRC Licensing summary dashboard
Hi all,Anyone aware how to access the GRC Licensing summary dashboard? Does it come with a plugin or is it part of a IRM product?I did my research on https://docs.servicenow.com/bundle/xanadu-governance-risk-compliance/page/product/grc-common/concept...
How does a Risk Statement becomes inactive?
I'm trying to find the lifecycle of Risk Statement. When does it become inactive and why? Not able to find too much in the doc.
Resolved! Risk Management Question
XYZ is a Risk Manager. Why would he want to utilize Entity Types and Entities? (Choose three.) A. To monitor risk exposureB. To remediate vulnerabilitiesC. To perform risk assessmentsD. To perform policy exceptionsE. To perform risk reporting As per ...
How do I setup the Risk Event approval flow under the Risk Workspace?
Dear all, I am currently facing an issue as in when I assign the approvers in the fields provided below. It will deny the request and erased the approvers name and straight away auto approved the risk event. What steps do I need to do to ensure the a...
Which methods does ServiceNow support when migrating new policies from below
Which methods does ServiceNow support when migrating new policies from below A. They can be imported via an APIB. They can be created manuallyC. They can be imported from Regulatory websitesD. They can be imported from existing spreadsheets Regards,P...
Cannot import into Entity (sn_grc_profile) table using easy import
Cannot import into Entity (sn_grc_profile) table using easy importI am trying to import multiple records into the Entity (sn_grc_profile) table using an excel file.However, I am unable to import using excel with the following error message. >Cannot i...
