Automated GRC Metric Definitions for 'External Source' Type

[Anurag22]

Hi Community,

I am trying to figure out how to use 'External Source' Type - Automated GRC Metric. How to actually implement this? As soon as I select Type as 'External Source', Ther are no further options. Attaching the screenshot as well.

Kindly enlighten if someone has already implemented this.

Thanks in advance!

[Vaisakh Krishna]

Hi Anurag,

The 'External Source' is just a flag on the automated metric definition to help you identify on the record if you are getting/sourcing the data using an integration from a 3rd party/external source outside ServiceNow. If you plan to source your data for the metric definition within tables from ServiceNow itself, either using the Basic or Scripted option, then you can choose to ignore this option. Let me know if you have further queries.

Thanks,

Vaisakh

[Anurag22]

Hi Vaisakh,

Appreciate your response. If 'External Source' is just a flag and the metric result is still getting responded manually then not sure if it should fall under 'Automated' category. 

Quoting the ServiceNow documentation :

"

• External Source: Indicates that the data will be collected from external sources. For example, if you want to source data about the number of employees in your organization and their gender ratio, you can obtain the information from an external source such as Workday which is an application that stores human resources data.

"

By reading this, I was under the impression that 'External Source' enables integration with 3rd party tools for metric data collection.

Thanks again,

Anurag

[Vaisakh Krishna · Accepted solution]

Hi Anurag,

No, it does not have to be manually responded. You can build your integration in such a way that it populates the metric definition automatically. The user does not have to do input any data manually, it will come from the integration. Within the ESG management product, there are few integrations available which you can refer to. E.g. https://www.servicenow.com/docs/bundle/yokohama-environmental-social-governance/page/product/esg-man...

As you would see in the documentation, as part of this integration, we are shipping few Automated Metric definitions OOTB. These are flagged as 'External source'.

Thanks,

Vaisakh

[Anurag22]

Thanks Vaisakh! I just went through Urjanet and Workday integrations documentation for ESG and now it makes sense. Import Set tables is something which I did not consider while thinking about External Source integrations. Your response is much appreciated.