Autopulate issue manager based off entity type

[Nabilah]

Hi I have a requirement on the issue table (sn_grc_issue) to autopopulate the issue_manager field to user X if issue_source= indicator failure and the entity referenced in the profile field has entity type (sn_grc_m2m_profile_profile_type)  Y. 

On the entity (profile) table the entity types are a related list. I attempted to an on load client script calling a script include but it is not working for me. How would I go about achieving this?

Client Script:

function onLoad() {
    // Check if the issue_source field matches the specified value
    if (g_form.getValue('issue_source') === 'd8000889730323003aebda013ef6a72a') {

     
        g_form.getReference('profile', function(profile) {
            if (profile) {
               
                var ga = new GlideAjax('CheckEntityTypeScriptInclude');
                ga.addParam('sysparm_name', 'checkEntityType');
                ga.addParam('profileSysId', profile.sys_id);  
                ga.getXMLAnswer(function(response) {
                    var hasEntityType = response.responseXML.documentElement.getAttribute("answer") === "true";
					alert(hasEntityType);

                    
                    if (hasEntityType) {
                        g_form.setValue('issue_manager', 'X');
                    } else {
                        alert("Profile does not contain the required entity type.");
                    }
                });
            } else {
                alert('Profile is null or undefined');
            }
        });
    }
}

Script Include:

var CheckEntityTypeScriptInclude = Class.create();
CheckEntityTypeScriptInclude.prototype = {
    initialize: function() {},

  
    checkEntityType: function() {
        var profileSysId = this.getParameter('profileSysId');
        var targetEntityType = '002b84281b755a10f9246204b24bcbcd';
        var hasEntityType = false;

        var gr = new GlideRecord('sn_grc_m2m_profile_profile_type');
        gr.addQuery('profile', profileSysId);           
        gr.addQuery('profile_type', targetEntityType);  
        gr.query();

        if (gr.next()) {
            hasEntityType = true;
        }

        return hasEntityType.toString(); 
    },

    type: 'CheckEntityTypeScriptInclude'
};

[Nabilah]

Can anyone guide me to the right direction please?

[Runjay Patel]

Hi @Nabilah ,

If i understand you correctly the you have two filed on sn_grc_issue table, 1st one is issue_manager reference to user table and 2nd have profile reference to sn_grc_m2m_profile_profile_type table.

Now you want to set X to issue_manager 

if issue_source= indicator failure and profile field has entity type

else

you want to set Y to issue_manager 

And you want it on onload right?

Is my understanding is correct?

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[Nabilah]

Hi @Runjay Patel @yes that is correct. I want to set the issue_manager field to user X if the following conditions are true:

1. issue source = indicator failure 

2. entity has entity type Y 

[Runjay Patel]

Hi @Nabilah ,

You can write onload client script and use below code.

function onLoad() {
    //Type appropriate comment here, and begin script below

    if (g_form.getValue('issue_source') == 'd8000889730323003aebda013ef6a72a') {
// d8000889730323003aebda013ef6a72a - replace with your actual issue source sys id
        var flag = g_form.getReference('profile', userLookup);
        if (flag)
		g_form.setValue('issue_manager', 'X');

    }


}

function userLookup(userref) {

    var entityType = userref.u_entity_type; // replace u_entity_type with your entity type filed which present on profile reference table.
    if (userLookup == 'Y')
        return true;
    else
        return false;
}

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.

Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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