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Resolved! Control & Attestation Creation and Schedule

Hello Expert, I am working on building the controls and attestation module for our customers. As I understand, if I have a control, with a frequency, it keeps creating attestation based on the frequency every cycle. My question is, 1. if an attestati...

Penetration Testing, Compliance & Cybersecurity Review query

Q1: I read the article on HiPortal around what ServiceNow doesn't allow to do in penetration testing like no network layer testing, no DDoS etc. However, we may hire someone externally to do the pen testing on one of our sub prod instances, but would...

VikasY by Kilo Contributor
  • 3575 Views
  • 5 replies
  • 0 helpfuls

Resolved! Invite Contact functionality is not working as expected in vendor portal

Hello,  We noticed during some testing that vendor contacts are not able to invite others from the vendor portal. When attempting to invite a new contact, the form will show a green "Updated" banner (see screenshot below) rather than the banners sayi...

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Jay143 by Tera Contributor
  • 2690 Views
  • 8 replies
  • 5 helpfuls

What is the purpose of relating control objectives to policies?

I am weighing an option of not relating control objectives to polices in our environment.  I understand the the basis for relating is control objectives to policies may be:  1. The related control objectives provide the foundation for the policy.  On...

Kitty1 by Kilo Contributor
  • 2536 Views
  • 1 replies
  • 8 helpfuls

Resolved! Entity Filters missing Tables from drop down menu

I have sub-Prod instance which was recently upgraded to Orlando version. When trying to add a Table to  new Entity Type Filter, the only option shown is None. Verified that all entitlements are available in this instance. Is there a property or anoth...

JahanzebB by Mega Guru
  • 2970 Views
  • 13 replies
  • 10 helpfuls

Custom Risk Matrix

We are configuring our Risk Criteria to be able to produce the custom Risk Matrix from the image provided.  We are using qualitative approach.  The combination of Impact and Likelihood must result to Inherent score of Low, Moderate, High and Extreme ...

jon snow by Tera Contributor
  • 2704 Views
  • 2 replies
  • 1 helpfuls

Resolved! GRC Portal

I have seen in demo videos there is a GRC Portal webpage that shows widgets for My Attestations, My Issues, My Risk Assessments and so on.  How/where can I install this in my developer instance?  I do not see anything in plug-ins. Thank you-

Chris Gordon by Tera Contributor
  • 3861 Views
  • 6 replies
  • 5 helpfuls

Resolved! Use of Issue Manager?

I'm a bit confused of the intended use of the "Issue Manager Group" and "Issue Manager"? The documentation says; "The group/user responsible for managing and reviewing the issue." Our interpretation of this was at first that this could be the Risk Ma...

Resolved! GRC license

Hi all, I see that some products have licenses based on the number of GRC users (e.g. "1,000 GRC Users Included"). I wonder what do we intend for GRC users. I understand the number of GRC users is the number of users having at at least one GRC role (...

Angelo8 by Kilo Contributor
  • 7187 Views
  • 9 replies
  • 7 helpfuls

sn_grc.Admin role and capablity

Hi All, I have assigned sn_grc_admin to few user and seems like this role definition is "Provides administrative rights to the GRC suite of applications and modules”. Possible a user can delete record? How do i find out how capacity of this role? Tha...

Leenashah by Kilo Contributor
  • 2727 Views
  • 5 replies
  • 4 helpfuls