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Resolved! GRC on dev instance

I am trying to install GRC on my personal instance . I activated the plugins but it is now showing up in Application Menu. Please advice - https://dev36807.service-now.com 

ajhingran by • Tera Contributor
  • 1861 Views
  • 3 replies
  • 1 helpfuls

Resolved! Report on submitted responses

Hi All, After a vendor has submitted his/her responses and we go in the VRM module to review the responses, the options appear to only be "Show Follow Up responses" and "Show incorrect and un-scored responses" at the top for filtering, and "Internal ...

Albert12 by • Kilo Contributor
  • 2552 Views
  • 4 replies
  • 2 helpfuls

Resolved! Controls automatically being retired?

Hi all, I am wondering how I can find out why my controls are automatically being retired when I complete an Indicator Task. No matter if it passes or fails, when I complete an Indicator Task, the Control that it pertains to is retired, which then cl...

dellett by • Tera Contributor
  • 2537 Views
  • 2 replies
  • 0 helpfuls

Resolved! Risk calculated scoring not working

Hi, In my production environment of GRC the Residual score, Inherent score, and the Calculated score are not working.  What needs to be moved over or turned on for these fields to work.  It is working in my development environment and I don't recall ...

Rob80 by • Giga Contributor
  • 2810 Views
  • 7 replies
  • 3 helpfuls

Manually Import Vulnerability Data into Vulnerability Module

I'm currently evaluating the vulnerability response module in ServiceNow. Is there a way to manually import vulnerability data into ServiceNow to see how the filters will actually work without fully integrating with one of our vulnerability scanners....

derocheb by • Kilo Contributor
  • 3731 Views
  • 10 replies
  • 3 helpfuls

Resolved! Policy Exception Request Workflow

When the state of the policy exception request workflow reaches Approved, will the workflow automatically set the stage to closed when the valid to date of the exception record is reached?  Documentation on the exception request workflow is a little ...

Thomas_J_C by • Mega Expert
  • 2209 Views
  • 2 replies
  • 2 helpfuls

Resolved! How to Auto Close Remediation Tasks

We have a requirement to close any open Remediation Tasks when the parent issue is cancelled. I have created a UI Action which sets the Issue state to Cancelled, and makes it inactive, and tried creating an After Update Business Rule to close the Rem...

nickt by • Tera Contributor
  • 2152 Views
  • 3 replies
  • 0 helpfuls

Resolved! "Security constraints prevent access to requested page"

I have published a report and added it to a dashboard with the role of "public" but i am still receiving an error "Security constraints prevent access to requested page".   I added the role of ITIL to the report and my test user had ITIL, nogo.. So I...

Resolved! GRC Profiles and Profile Types

We have a very large client that we are currently doing a GRC implementation for and they are asking a ton of questions on Profiles and Profile Types.  Does anyone have uses cases, best practices or documentation on this topic?   Thanks  

jzayicek by • Kilo Contributor
  • 3612 Views
  • 4 replies
  • 1 helpfuls

GRC Attestations - Response Output

We have been trying to figure out how to export or display Control Attestations for some time, and cannot figure it out. Currently, we have to go into an authority document, or policy statement we want to view all attestation responses for and we hav...

k_montgomery by • Giga Contributor
  • 1742 Views
  • 3 replies
  • 2 helpfuls