Resolved! Formatting Word docs in Policies
What is the best way to enter (copy & paste) content from a Word doc into the policy text section of the policy form to maintain formatting? is there a third party app or any recommended method? thanks!
Forum Posts
How is possible assign different weights to different controls attestation's answers?
Hello, the final goal of my question is the compliance score % in policy statements. In my understanding and implementation in servicenow, every policy statements are evaluated through the attested controls related to statements. For example, if th...
Resolved! How do I schedule my team's attestations?
How do I schedule my attests? My control owners need a clear idea ahead of time so they can resource plan for their attestations. Right now, there doesn't appear to be a "date" field to register. There is a "frequency" field where I can choose freque...
Resolved! Indicator template
Does each policy statement have an indicator template? Also when the indicators are generated, what would be the next step?
Resolved! GRC Choices - unable to edit fully
Would like to clean up the OOB Choices that do not pertain to our organization, and also edit / complete other fields. Have the GRC Admin role, but the role seems to be lacking ability in the Policy and Compliance area, (Risk works better). Our Sys...
Resolved! SSO on Vendor Portal
We just installed the Vendor Risk Portal. We currently have Service Portal and our Instance as well.Both SP and the instance works correctly for checking SSO, and directing the user based on role. But some reason Vendor Portal isn't challenging ...
Resolved! Is there a way to modify submitted attestations?
Hi All, I'm wondering if there's a way to edit or add on to a submitted attestation. Use case is that a control owner forgot to add an attachment to their attestation and it looks like the only way to turn in that attachment is by doing the whole att...
Resolved! How to activate GRC module on personal instance in madrid version?
Need to activate GRC module on personal instance in madrid version. The plugin is not available on the instance.
Resolved! Is Risk management license is chargeable under ITIL?
Friends, I have enabled Risk managemnt plugin in my Prod instance..I want to assign below roles to users sn_risk.admin sn_risk.asmt_creator sn_risk.manager sn_risk.reader sn_risk.user etc to team members..are these roles chargeable? Will it impact it...
Resolved! Instance Security Dashboard (PA) vs Instance Security Dashboard
Before turning on Instance Security Dashboard (PA) in our production I activated this in our development instance. The numbers that show between Instance Security Dashboard ( PA) and Instance Security Dashboard do not match. For instance using the...
Resolved! Category and Type fields for Policy Statements
for Policy Statements. - what is the scope or definition of Category and Type fields. In other words, how best can one define values for these fields
Resolved! Attestation Due Date for GRC Attestation
Hi All,When we attest a control , the attestation has a due date by default. Once this due date is met, It should ideally cancel the attestation. But in our instance, it's not working as expected. In the backend, there is a schedule job that runs at ...
Resolved! Exporting a completed Vendor Risk Assessment questionnaire
We have vendors who are completing our Assessment Questionnaires. Is there a way to easily export the completed assessment questionnaire with the vendor's responses? We need the ability to send the completed assessment questionnaire to an internal b...
Resolved! GRC on dev instance
I am trying to install GRC on my personal instance . I activated the plugins but it is now showing up in Application Menu. Please advice - https://dev36807.service-now.com
Resolved! Report on submitted responses
Hi All, After a vendor has submitted his/her responses and we go in the VRM module to review the responses, the options appear to only be "Show Follow Up responses" and "Show incorrect and un-scored responses" at the top for filtering, and "Internal ...
