BIA Smart Assessment and Automations

[josephpro]

Hello,

I'm in the process of configuring an RTO assessment for a BIA smart assessment template and am having difficulty setting the action portion of my action set (see the attached screenshot). The "Set action" field is empty and says, "No results found." In demonstrations that I've seen, the "Set recovery time objective and recovery tier" action is typically used to map the question response to a recovery timeframe. I have not configured a Smart Assessment BIA template before and I'm unsure whether this issue is due to missing a step prior to creating the smart assessment template, or whether it's due to an automation issue I'm having.

Any guidance or tips would be greatly appreciated. Can you please advise why I'm encountering this issue?

Thanks!

[Matthias Ferstl · Accepted solution]

Hi,

make sure you create a subflow in the right scope AND category.

Then you should set up your smart asmt purpose accordingly to "Business impact assessment".
This purpose is linked to the Category in the BCM Scope (see sn_smart_asmt_template_category_list).

If you set it up correctly, your automation should be available now

Kind regards

[Matthias Ferstl · Accepted solution]

Hi,

make sure you create a subflow in the right scope AND category.

Then you should set up your smart asmt purpose accordingly to "Business impact assessment".
This purpose is linked to the Category in the BCM Scope (see sn_smart_asmt_template_category_list).

If you set it up correctly, your automation should be available now

Kind regards

[Tanushree Maiti · Accepted solution]

Hi @josephpro 

Validate your subflow category mapping and ensure your template is correctly configured.

Refer Servicenow Documentation :

Create Smart Assessment templates for BIA 

Configure RTO and RPO Smart Assessment templates workflow 

KB2209247 BCM : Assessments tab is blank in BIA