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‎06-12-2025 02:05 PM
Running into an issue where business rules aren't being triggered within the BCM workspace (specifically on the Crisis Event asset related list), but they are running normally from the native view.
Found this article regarding the Project Workspace (below), and was curious if there was a similar issue for BCM or if anyone has found a solution for this type of problem.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1122212
Solved! Go to Solution.
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‎07-16-2025 06:15 PM
Found that this particular item (Crisis Event asset related list) does not get set at update 0 in the Workspace (unlike the native view), however, it gets set at update 1. We were able to resolve this by changing from on insert to on update, and restricting it to when the specific asset is added or changed to another asset in the same category. Not sure if this will help anyone else, but wanted to make sure I closed the loop on this item.
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‎07-16-2025 06:15 PM
Found that this particular item (Crisis Event asset related list) does not get set at update 0 in the Workspace (unlike the native view), however, it gets set at update 1. We were able to resolve this by changing from on insert to on update, and restricting it to when the specific asset is added or changed to another asset in the same category. Not sure if this will help anyone else, but wanted to make sure I closed the loop on this item.
