What will happen if I exceeded my licensed entitlement which is the total licensed purchased?
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07-15-2025 11:17 PM
Dear expert,
I would like to know what will happen if I exceeded my license entitlement, for example for TPRM i have purchased a license of 202 engagement per year, then if I exceeded the number of allocation, what will happen in the system?
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07-15-2025 11:22 PM
You will receive an additional bill from servicenow
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07-16-2025 01:59 AM
Hi @ChuanYanF ,
This is a dialogue that you should take with your ServiceNow Sales representative and not with the community. Only the sales representative can answer this direct question.
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/
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07-16-2025 10:23 PM
Hi @ChuanYanF ,
You will get an additional bill for the extra allocation. However, it's best to check with ServiceNow Account executive assigned for your company on costing.
Sandeep Dutta
Please mark the answer correct & Helpful, if i could help you.