Can Now Assist be localized?

[Qyc]

Can I change the use of Now Assist and localize it by feeding the data?

Or is it that I can't intervene in the learning process of it, I just need to know how to use it.

[Community Alums · Accepted solution]

Hi @Qyc ,

As of now, we do not have the the option to localize Now Assist.

[kaushal_snow]

Yes, Now Assist in ServiceNow supports multiple languages, enhancing accessibility for a diverse user base. Here's how it works:

Multilingual Support:

• Native Language Processing: Now Assist is designed to handle various languages, allowing users to interact in their preferred language.

• Automatic Translation: When a user submits a query in a language other than English, Now Assist automatically translates it into English for processing. After generating a response, it translates the content back into the user's original language.

Supported Languages:

The platform natively supports several languages, including:

• English
• Spanish
• Japanese
• French
• German
• Italian
• Brazilian Portuguese
• Dutch
• Canadian French

For languages beyond this list, Now Assist utilizes Dynamic Translation to facilitate multilingual interactions.

Customization and Localization:

While Now Assist offers broad language support, customizing or localizing its responses beyond the provided capabilities isn't currently available. However, if you're developing custom use cases using the Now Assist Skill Kit or the Generative AI Controller, you might achieve additional language support, depending on the external large language models (LLMs) you integrate.

Thanks and Regards,

Kaushal Kumar Jha - ServiceNow Developer 

Lets connect on Linkedin: https://www.linkedin.com/in/kaushalkrjha/