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Control Effectiveness Options

Prashanth Velam
Tera Contributor

‎06-14-2023 04:17 PM

Hi,

 

Due to a business requirement, we would like to add Partially Effective as one of the options for Design/Operation Effectiveness field in a Control Test. The current options that we have configured are Effective & Ineffective. What are the impact of adding a new drop down option of Partially Effective. Will it be a Customisation of the ServiceNow OOTB instance if we add this value? Any down stream impacts of adding this value? Please provide your valuable thoughts.

 

Thanks in advance.

 

Thanks,

Prash

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Community Alums
Not applicable

‎06-14-2023 10:07 PM

Hi @Prashanth Velam ,

I have checked there is no Business rules running or UI policies running on those fields, so it shouldn't impact anything and adding options to Design/Operation Effectiveness field in a Control Test is a green Signal. Please go ahead.

 

Community Alums
Not applicable
In response to Community Alums

‎06-15-2023 07:57 PM

Hi @Prashanth Velam ,

 

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