Hi,
Due to a business requirement, we would like to add Partially Effective as one of the options for Design/Operation Effectiveness field in a Control Test. The current options that we have configured are Effective & Ineffective. What are the impact of adding a new drop down option of Partially Effective. Will it be a Customisation of the ServiceNow OOTB instance if we add this value? Any down stream impacts of adding this value? Please provide your valuable thoughts.
Thanks in advance.
Thanks,
Prash
