Control Effectiveness Options

[Prashanth Velam]

Hi,

Due to a business requirement, we would like to add Partially Effective as one of the options for Design/Operation Effectiveness field in a Control Test. The current options that we have configured are Effective & Ineffective. What are the impact of adding a new drop down option of Partially Effective. Will it be a Customisation of the ServiceNow OOTB instance if we add this value? Any down stream impacts of adding this value? Please provide your valuable thoughts.

Thanks in advance.

Thanks,

Prash

[Community Alums]

Hi @Prashanth Velam ,

I have checked there is no Business rules running or UI policies running on those fields, so it shouldn't impact anything and adding options to Design/Operation Effectiveness field in a Control Test is a green Signal. Please go ahead.

[Community Alums]

Hi @Prashanth Velam ,