Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Control Indicator not executing, and how to specific supporting data

GordonCook
Mega Contributor

I am trying to set up my first control indicator to understand the behavior, and running into a few problems.

 

The first problem is that the Indicator won't execute or produce results. The second problem is that I don't understand how to correctly specify the data, although I may be able to fix this with trial and error if I can get the Indicator to produce results.

 

So I have created an indicator template, tied to a control objective, and to entities. In this case I want to make sure AV (Cortex) is installed on all user machines. The indicator template created 1,435 Indicators, and I have defined a basic test, count, with a target of 1. The supporting data has specific 'Software Installations' as the Source table and 'Display name' as the supporting data fields, although I'm not sure this is correct. What I intend to do is read from the Software Installations table for each user computer and make sure Cortex is installed. I don't understand why this supporting data template has a Sample size field, or what I should put there.

 

The template is scheduled to run Daily, and the Indicators each show a last run data in the past. I can't get them to run by pressing the 'Execute' button or anything else, and I'm not sure what scheduled job runs them. 

 

Any advice on either question welcome - thanks.

2 REPLIES 2

Community Alums
Not applicable

Hi @GordonCook ,

Let me start with when the indicator runs , it's actually based on a scheduled job called "GRC indicator nightly run":

SandeepDutta_0-1721187554917.png

 

To execute the indicator manually, to test you can scroll down on your indicator template, open any indicator from the "Indicators" tab:

SandeepDutta_1-1721187696407.png

Click on "Execute"

SandeepDutta_2-1721187740548.png

 

Now, let's understand "Supporting data", well we have a Scheduled job called "Indicator supporting data collection job", which runs to get the data.

If you click on "Collect supporting data", The following three fields are displayed:

 

 

 

Hi,
After creating indicators,  I'm not seeing the "Execute Now" option on the indicator records.
Any idea why this might not be showing?

Thanks!