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Need help avoiding duplicate controls.

We are in the process of adding our frameworks, policies and regulatory documents.  Then we will parse these into citations and into control objectives.  Of course many of the control objectives are looking for the same conditions, for example say th...

Roger Grim by • Tera Contributor
  • 2088 Views
  • 4 replies
  • 0 helpfuls

Customizing ServiceNow

Can I customize ServiceNow for my product needs?I plan to hire full stack devs for this issue following this guide. Will I succeed? Have anybody had such an experience?

davewhiteee by • Kilo Contributor
  • 1916 Views
  • 3 replies
  • 1 helpfuls

Resolved! Hierarchy of policies vs control objectives

Hi,I was wondering if anyone knows what is the difference of creating a hierarchy of Policies (One parent policy with one or more child policies) and a hierarchy of Control Objectives (One parent Control Objective with one or more child Control Objec...

How is the Recovery time achievable(RTA) being calculated?

How is the recovery time achievable (RTA) being calculated? I have only known about the description of it from the docs https://docs.servicenow.com/bundle/paris-governance-risk-compliance/page/product/grc-business-continuity-management/concept/bcm-wo...

Bojamma M A by • Tera Contributor
  • 1538 Views
  • 1 replies
  • 0 helpfuls

is ServiceNow HIPAA compliant

Trying to determine if ServiceNow meets HIPAA ComplianceCan anyone answer this of point me to an article the explain this?Thanks,Bob

rje55 by • Kilo Explorer
  • 8957 Views
  • 3 replies
  • 0 helpfuls

Resolved! Engagement Approval

Hi  I have a sample of 49 Audit Tasks, 2 are marked as closed complete. When should the approver receive a request to either approve or reject the engagement? Is it only after all tasks are closed and no pending open tasks.  

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jajay by • Tera Contributor
  • 2844 Views
  • 3 replies
  • 3 helpfuls

GRC how to roll up control compliance score to Parent Control

Created 2 Entities with respective Controls(Control Objectives)Control Objectives were having Parent Child Relationship ( CO1 - Parent , CO2 - Child)Now CO2 is assessed and got Compliance status which in deed gets compliance Score on to Entity.I need...

rajojunaresh by • Tera Contributor
  • 1265 Views
  • 1 replies
  • 0 helpfuls

Resolved! What are the standard GRC frameworks to select in UCF

Hi Experts, I would like to know if is there a standard build already available in UCF for GRC standard frameworks (the basic compliance frameworks that contain the authority documents, citations, and controls). Is there a possibility to obtain these...

What is GRC workspace

Hi Team, There is a particular Workspace appearing in our sandiago drop down by the name of " GRC workspaces"  . How is it different from Compliance /audit / Risk workspace. What is the exact use case of it ? Please guide . Thanks in advance Regards ...

Tanmay6 by • Tera Contributor
  • 5459 Views
  • 9 replies
  • 5 helpfuls

Difference between Attestations and Manual Indicators

Can someone explain the value of manual indicators in comparison to Attestations. They seem to do similar things. I will break this down into two areas to help my understanding. Situation: I have a control objective applied to 100 devices where I nee...

David347 by • Tera Contributor
  • 2623 Views
  • 6 replies
  • 1 helpfuls

Resolved! understand the Regulatory Change Management feature in ServiceNow

Hi, We are looking to activate this and operationalize this for Policy Management and other needs within ServiceNow. How to enable this in ServiceNow such as - creating Campaign, Analysis of Updates, Approval workflow and Control updates, etc. Need h...

Ravi63 by • Giga Contributor
  • 3381 Views
  • 2 replies
  • 1 helpfuls

Resolved! Requesting a Risk Assessment on a Policy Exception

Hi community, I am a bit perplexed with respect to how the Policy Exception record/app works in ServiceNow. My GRC knowledge tells me that when a Policy Exception (PER) is requested against a Policy, a Risk Assessment would need to be conducted, but ...

NoelinhoN by • Mega Guru
  • 4779 Views
  • 7 replies
  • 4 helpfuls