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Resolved! Supporting Data in A GRC control indicator

Can someone please guide me for the following scenario I am trying to setup  .    I have a control that no user should have admin rights .  I am now designing an indicator for this control .  This will be a manual indicator , but in supporting data i...

Gary22 by Tera Contributor
  • 3205 Views
  • 6 replies
  • 1 helpfuls

Resolved! Reset Compliance Score Percentage

Hi,  We did some testing to see how the answers affect Risk Statements and Control Objectives. We delete the attestations but the results are not removed from the Control Objective Compliance Score. Is there a way to reset all the scoring for Entity ...

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vt5 by Tera Expert
  • 2409 Views
  • 3 replies
  • 2 helpfuls

Edit Assessment Responses

There were some instances where the users contacted us asking to modify their responses as they misunderstood the questions or they had incorrect information at the time. Policy violation and fraudulent aside, from a technical perspective, is there a...

vt5 by Tera Expert
  • 2118 Views
  • 4 replies
  • 0 helpfuls

IT Assets from CMDB to IRM Module in best effective way so that we can do Reporting on the Threat & Vulnerabilities associated with all IT Assets

Hello, How can we map all IT Assets from CMDB to IRM Module in best effective way so that we can do Reporting on the Threat & Vulnerabilities associated with all IT Assets ? Do we need to create all IT Assets (CI Records) as Entity Records as a manda...

control objective compliance score calculation

Can anyone please explain how compliance score is calculated. I'm using pdi (personal development instance) with servicenow sample data (san diego) In attached screenshot can anyone please explain why control is non compliant but control objective co...

lt3 by Tera Contributor
  • 3627 Views
  • 2 replies
  • 1 helpfuls

Resolved! Policies Stuck in Awaiting Approval

New to ServiceNow and trying to clean up some older/stale policies.  I have three records in "Awaiting Approval" state but do not show in the approval queue for the listed "Approver."   How might I approach setting the records back to a Draft state t...

Kyle S_1 by Giga Contributor
  • 2014 Views
  • 4 replies
  • 5 helpfuls

Risk Acceptance

We are setting up GRC and using OOTB as much as possible but we have a slightly different response to our Risk Acceptance workflow. The OOTB behaviour is that the response approach of 'Accept' for a risk requires an approval from the risk owner. We w...

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David347 by Tera Contributor
  • 3761 Views
  • 5 replies
  • 1 helpfuls

Resolved! In what states is control compliancy state determined?

According to the IRM training guide Controls in the Draft, Retired or Not Applicable state are not included in the Control Objective Compliance Score Calculation. However, possible states of Controls are: draft, attest, review, monitor, retired, so N...

Control Attestation Delegation

Hello Experts, I have seen in the attestation level the user able to re-assign the attestation's, If the user want to Delegate the attestation tasks. How to proceed.    * added delegated user in the User profile, but delegated user did receive the at...

VJ12 by Tera Contributor
  • 1250 Views
  • 2 replies
  • 1 helpfuls

Resolved! Mail Script is not showing correctly in Preview Notification.

I have a notification with the following line. Evidence Collection Instructions: ${mail_script:evidence_evidence_collection_instructions}   Looking at the mail script, I have the following. Line 7 & 8 should point to the following field on the screen...

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Why are the BCM Document Templates to Generate PDFs changing the font of the PDF to Arial or Times New Roman after generating a PDF, but when previewing it shows as Calibri (intended font choice)?

When previewing a document template for BCM the document shown displays in Calibri font, as intended. However, when we generate PDF documents from BIAs Plans or Events the system changes the font to either Arial or times new roman. I have changed all...

Joseph43 by Tera Contributor
  • 2163 Views
  • 3 replies
  • 1 helpfuls

Acls on m2m tables and control attestations

We have "read" Acls on the GRC tables like risk, control table based on a field and a role. Only users with a specific role and the flag set to true will have read access to risks, controls, control objectives, risk statements, entity types, entities...

rajeeshraj by Tera Guru
  • 1655 Views
  • 2 replies
  • 2 helpfuls

Resolved! Only one primary contact for each company

Only one primary contact for each table when ever we hit on new button to create a new vendor contact it should check the primary contact check box for existing records with the same vendor name("company" backend name) , If exists it should not allow...

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Rajendar3 by Tera Contributor
  • 3589 Views
  • 7 replies
  • 1 helpfuls

Auto-update owner has no effect?

Hi, I'm experimenting with the new "auto-update owner" flag in Entities. Created an Entity Type, see 1st screenshot (auto-update owner activated)The Entity is created with the correct owner from the source record when Scheduled Job: GRC Profile Gener...

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