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Resolved! Identifying CIs that need to be scoped under an Entity Type

Hello community... Situation: I am building entities for SOX compliance and querying the cmdb_ci_database table Is there a way for me to easily bring in databases that are in scope for SOX controls without having to use and populate a custom attribut...

Noelinho1 by Mega Guru
  • 708 Views
  • 2 replies
  • 0 helpfuls

Resolved! CMDB audit vs Data certification

We have a CI audit module(desired state) in compliance application , which helps "Desired State performs scheduled or on-demand audits of CMDB data to determine which records match the expected attributes, CI relationships, and relationships to other...

Resolved! Control indicator supporting data via script

Hi All  I writing a control indicator on the sys_user table . As per the attached screenshots , the option to fetch supporting data are very limited by giving a simple condition .  My query is , how can i write a script for fetching supporting data f...

Gary22 by Tera Contributor
  • 1201 Views
  • 2 replies
  • 1 helpfuls

How is your Service Portal policy exception form configured?

Hello,    I'm curious to know how your company uses the Policy Exception form within the Service Portal. Currently ours is shown below and we feel this is too much for the requesters to know and understand (control objective, policies, etc.). We have...

T_O_1 by Tera Contributor
  • 731 Views
  • 2 replies
  • 3 helpfuls

Resolved! Vendor Contacts not visible within Vendor Risk Management module

I have activated the VRM module in our test environment for us to evaluate the tool.  We currently use the Contract Management module in ServiceNow and have all of our Vendors and their associated contacts entered as part of it.  In the Vendor Risk m...

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buckhill2 by Giga Contributor
  • 2116 Views
  • 8 replies
  • 2 helpfuls

Resolved! Control Indicator Tasks and Indicator Results tabs not visible

Please can you suggest an idea why the Indicator form does not show Indicator Tasks and Indicator Results tabs? they are selected on the form to be shown together with the Content References. Nightly scheduled tasks is true and the scheduler is runni...

Resolved! How can I change the attestation of a control objective?

How can I change the attestation of a control objective. The control objective is active, related to a policy, has two related controls  (one retired, one draft). I am member of the compliance_admin group, but I am not able to change the attestation....

Martin Vogl by Tera Contributor
  • 1012 Views
  • 4 replies
  • 3 helpfuls

Looking for Guidance to create Entity Types

Hello - I am looking in Now Create and in the partner portal to see if I can find some tips or guidance on the creation of Entity Types.  Can also be any other insight.  Anyone can point me in the right direction?

Relationship between GRC - BCM and Major Incident Management

I am trying to figure out the relationship between the Business Continunity Module and Major Incidents.  I am curious if there is a way for the resolution teams to pull over into a declared/promoted Major Incident that would pull from the BIA/Busines...

App engine studio

Hi, Is App engine studio chargeable in San Diego version? If yes how much does it cost to activate app engine studio.  

sonal jhawar by Kilo Contributor
  • 1164 Views
  • 3 replies
  • 1 helpfuls

Servicenow GRC control Indicator task

Hi, We're implementing GRC and in control, How is an indicator task is created? How the indicator task is closed? Is there any reference article on GRC indicators? Appreciate if someone could share pointers. Thanks.

G Balaji by Kilo Guru
  • 1966 Views
  • 2 replies
  • 2 helpfuls