Whenever I send a control attestation in ServiceNow to an attestation respondent, when they open the attestation, it does not have the Control that was attached to the attestation displayed in the Service Portal. When I check on my end for the response, I can see the entity and the control that it was supposed to reference but the respondent cannot in the Service Portal. I noticed that my Metric Category Name was blank so I filled it in but the control won't populate. What should I do?
