Create Issue record when control attestation questions is selected as not applicable

[sibayanchak]

During control attestation, I want issues created when a Control is "Not Applicable" in servicenow. I know OOTB it is via Business Rule and OOTB script include that creates issue record, when the question answer is selected "No" and it sets non compliant.

[Matthias Ferstl · Accepted solution]

Thanks for the clarification.
Based on your information:

• Search for the "GRCAssessmentUtils" Script Include 
  and the "GRCAssessmentUtilsBase" Script Include.
• You can overwrite or extend the corresponding functions of the "GRCAssessmentUtilsBase" Script in the "GRCAssessmentUtils" Script.
• Please note, that you should never change the "...Base" Script!
• A few of the functions you are looking for:
  
  • _createAttestationIssue
  • _evaluateControl: (somewhere around line 1177 coud be interesting for you)

Another way that might be easier and also work fine, is to create a

new Attestation Template and define a Choice Field with "Yes" "no" "not appliccable" where you define ony "Yes" as correct answer.

Would be great if you mark the answer as helpful and correct if I could help you out.

[sibayanchak]

I am unable to modify this script. It's read only and protected.

[Matthias Ferstl]

The script is not read only and protected if: No ACL (or else) is running against you and you are in the right application scope.
Means: If you cant work on it something blocks you, and that is usually not the case, you could even change the base script if you wanted to (DONT!).

[sibayanchak]

This one worked like a charm, thank you. 

new Attestation Template and define a Choice Field with "Yes" "no" "not appliccable" where you define ony "Yes" as correct answer.😊

[Matthias Ferstl]

Welcome, glad I could help