Entity Class rule and Class by Entity Type
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07-28-2025 11:55 PM
Hi community,
as far as I could see, Entity Classes can (or better must!) be assigned by the Entity Type.
So what do I do with Entity Class rules? Doc says it determines the class of any new object in a table, so why is assigning a Class via filter mandatory?
And most important:
Which one overrules the other?
Couldnt find anything about it in the Docs and it would be great if you could provide some information or, if you have, sources.
Thanks in advance!
and "accepted solutions"This motivates others to take part, post solutions and find answers. Thanks! - Mat

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07-29-2025 07:29 AM
Hi @Matthias Ferstl ,
We recommend defining an Entity Class and creating an Entity Class Rule to tag entities into an Entity Class. This ensures that any new entity created is automatically tagged to the appropriate Entity Class.
Quick definitions and how to create them:
Entity Tier:
A level associated with an Entity Class to establish a hierarchy.
Entity Class:
A tag for entities. Use Entity Class Rules. An entity can only be part of one Entity Class at once.
Example: Business Application
Entity Types:
Groups of similar types of entities.
How to create: Use an entity filter to create entity types. These can contain entities from different Entity
Classes and tiers.
Examples: Critical Business Application Entity Types, Global Business Apps
Refer to this for more information: https://www.youtube.com/watch?v=ImtrttMcHk4
Hope this helps,
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
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07-30-2025 08:07 AM
Thanks for your reply. Still I dont know why I should use class rules, since assigning a class is mandatory in the entity type filter
and "accepted solutions"This motivates others to take part, post solutions and find answers. Thanks! - Mat

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07-30-2025 08:56 AM
Hi @Matthias Ferstl ,
Thanks for the clarification, i revisited the logic, Entity class Rule still in play - There is a schedule which is OnDemand to tag entities to entity class based on the class rules - This will retrofit any entity exist by any source(outside of entity filter).
Schedule job:
Entity class assigned through entity filter assignment will take precedence over the entity class rule here.
Hope this helps
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
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07-31-2025 01:49 AM
That's on demand schedule job, only if you click "Execute" you will populate the class. Good finding tho