Failed to fetch email viewer record error showing in the incident related list

[deepikag0508]

Hi Everyone,

I have a requirement. I have configured a custom relationship(sys_relationship) in the incident related list

Name: Communications
Applies to table: Incident
Queries from table: Email

(function refineQuery(current, parent) {
    current.addQuery("target_table", parent.sys_class_name); //To get the email related incident table(incident)
    current.addQuery("instance", parent.getValue('sys_id'));//To get the related email sys_id that related current incident number.
    current.addQuery('type', 'IN', 'send-ready'); // To show the emails only in sent-ready(type) in internal communication tab

    // Add your code here, such as current.addQuery(field, value);
})(current, parent);

On clicking the New button in the incident related list is throwing error: Failed to fetch email viewer record

I have checked in 2 PDIs, the issue is the same. What seems to be the issue? Please help me in resolving this

In Native view, the same New button opens the below record

Thank you in advance!

[Tanushree Maiti]

Hi @deepikag0508 ,

In Native View , can you add the related list and confirm whether new is working or not.