Search retrieval tool returned fields the number filed is not showing

[Venky Kshatriy2]

Hi Team,

I created one AI agent and used the Search retrieval tool to find the duplicate records I created. Everything is working fine now, but I want to print the incident numbers. When I went to the tool(Search retrieval), the number field was not showing in the returned fields. Is there a way to add the number field? If so, how can I add it? For reference, I’m providing a snap.

[Tanushree Maiti]

Hi @Venky Kshatriy2 

refer:

https://www.servicenow.com/community/now-assist-forum/how-to-configure-specify-the-fields-returned-b...

https://www.servicenow.com/docs/r/customer-service-management/now-assist-for-csm/enhance-search-retr...

https://www.servicenow.com/community/intelligence-ml-forum/ai-search-configuration-searching-referen...

[Venky Kshatriy2]

Hi @Tanushree Maiti  Thanks for your reply, I tried the new search sources definition, but when I go to create the child table, the incident table does not show up.