Followup checkbox in Vendor Risk Assessment not working in Vancouver release

gauriShetye
Tera Contributor

‎11-09-2023 05:41 AM

  • Go to the ServiceNow instance --> Third Party Risk Management
  • Open Vendor Risk Assessment 
  • In Generating Observation State, Go to the bottom, into the Questionnaires related list
  • Use the gear icon and add View Responses, if not already visible
  • Click on View Responses
  • See the first question that has the yellow Issue icon
  • Add a comment and check “Follow Up” and “Comment for Vendor”
  • Select the Return to Vendor button at the top

Comments do not flow to Vendor Portal

But they are visible on the issue form in servicenow. Kindly suggest.

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3 REPLIES 3

Community Alums
Not applicable

‎11-09-2023 10:34 PM

Hi @gauriShetye ,

You should be using "Vendor Management Workspace" for more efficiency.

SandeepDutta_0-1699598039581.png

 

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gauriShetye
Tera Contributor

‎11-21-2023 05:52 AM

Can you please help me in knowing if followup checkbox is working in Vancouver release 

 

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Community Alums
Not applicable
In response to gauriShetye

‎11-26-2023 09:21 PM

Hi @gauriShetye ,

Yes , it works in Vancouver Release.

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