We have a new requirement in GRC (Governance, Risk, and Compliance) in ServiceNow. Currently, we are using the out-of-the-box assessment for attestation in a control named “GRC CR Attestation.” One of the questions in this assessment is:
“Is the control implemented?” — which has two choices: Yes and No (Yes/No type).
By default:
If the user selects Yes, it calculates the compliance score as 100%.
If the user selects No, it calculates the compliance score as 0%.
Now, the client wants to modify this question to include an additional choice, such as Partially Compliant (or a similar label). When the user selects this new option, the compliance score should be calculated as 50%.
I have searched online and on the ServiceNow Community, but haven’t found exact steps for achieving this. Could someone please provide the exact steps or configuration required to:
Add a new choice (e.g., Partially Compliant) to this question.
Ensure that selecting this option results in a 50% compliance score.
Thank you in advance for your help!
