How to Add a Custom Option to OOTB GRC Assessment Question and Calculate a Custom Compliance Score?

Pratiksha KC
Kilo Sage

‎02-09-2026 02:48 AM

We have a new requirement in GRC (Governance, Risk, and Compliance) in ServiceNow. Currently, we are using the out-of-the-box assessment for attestation in a control named “GRC CR Attestation.” One of the questions in this assessment is:
“Is the control implemented?” — which has two choices: Yes and No (Yes/No type).

By default:

  • If the user selects Yes, it calculates the compliance score as 100%.

  • If the user selects No, it calculates the compliance score as 0%.

Now, the client wants to modify this question to include an additional choice, such as Partially Compliant (or a similar label). When the user selects this new option, the compliance score should be calculated as 50%.

I have searched online and on the ServiceNow Community, but haven’t found exact steps for achieving this. Could someone please provide the exact steps or configuration required to:

  1. Add a new choice (e.g., Partially Compliant) to this question.

  2. Ensure that selecting this option results in a 50% compliance score.

Thank you in advance for your help!

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YuvrajS17678636
Tera Expert

2 weeks ago

Adding the correct options as conditions in "Preferred  Answers" sets the Compliance status to Compliant. In our case, we do not have a 3rd choice in the status field to maintain. Hence, it was straight forward.

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