How to enhance smart assessment contributors dropdown?

M4XMU3
Mega Guru

Hello community.

 

We have employees with the same name. Smart assessment shows only user names if you try to add a new contributor. How can we enhance the displayed user data with e.g. their department?

 

Thank you in advance!

Max

 

M4XMU3_1-1776068720808.png

 

 

1 REPLY 1

Naveen20
ServiceNow Employee

The most straightforward approach is to add ref_ac_columns to the user reference field used in the assessment contributor picker. This controls what additional columns appear in the autocomplete dropdown.

Option 1 — ref_ac_columns dictionary attribute: Navigate to the dictionary entry for the user reference field on the assessment contributor table (e.g., sn_grc_m2m_assessment_user or whichever M2M table backs this), then add the attribute:

ref_ac_columns=department;email

This will show department and email alongside the name in the typeahead results, making it easy to distinguish same-name users.

Option 2 — ref_ac_display_value: If you also want the selected pill/tag to show more context, add:

ref_ac_display_value=true

combined with a display business rule or calculated display value on sys_user that appends department — though this is heavier and has broader impact.

Option 3 — If this is a UI Component / Now Experience widget (newer GRC UIs), the autocomplete behavior may be controlled in the component config rather than dictionary attributes. In that case, you'd need to look at the component definition in UI Builder and adjust the reference config or override the component to include additional display fields.

Start with Option 1 — it's the least invasive and typically works for most reference pickers in the platform.