How to exclude the manual factor with zero weightage in RAM score calculation?

Snehal Madakatt
Mega Sage

Hi,

For Inherent assessment, I have below 3 manual factors. 1 with zero weightage(I just want user input but dont want to consider it in score calculation) and  2 with 100 % weightage. The Qualitative scoring logic is product.

 

SnehalMadakatt_1-1742190794391.png

Issue: When i take the assessment, manual factor with zero weightage is being taken into consideration, and final product is becoming zero in all the cases. So how to exclude this manual factor with zero weightage ?

When i am taking the risk assessment, below happens:

Factor 1: Score is 4

SnehalMadakatt_2-1742191146372.png

Factor 2: Score is 0 (its weightage is zero)

SnehalMadakatt_4-1742191190967.png

Factor 3: Score is 5

SnehalMadakatt_7-1742191230945.png

Final score is becoming zero,..in all the cases. The final score should be 4*5=20 is what i expect, but its becoming 0

SnehalMadakatt_8-1742191278082.png

Can anyone let me know how to exclude to factor with zero weightage.

 

Regards,

Snehal

9 REPLIES 9

PrudeAnurag
ServiceNow Employee
ServiceNow Employee

Hello @Snehal Madakatt,
The only way I see this to work is to change the way of calculating the Qualitative scoring logic from Product to Script.
This will give you the enormous possibility to calculate the score you wish for.

BR,
Anurag

Thanks @PrudeAnurag  for your response.

Ok I have not tried out the script earlier, so need to see how it really works to get the intended final calculated result. Will check it out.

 

Regards,

Snehal

 

@Snehal Madakatt , on the other hand, if you are using the product why not replace 0 with 1? 

U mean weightage to be kept as 1 instead of 0 %?